Get important answers here!
Frequently Asked Questions
ATTENTION OREGON: state of Oregon does not regulate their inflatable industry which means that they are not inspected, which could possibly result in injury if equipment if defective. Renting from us ensures that the equipment is inspected and approved by trained WA state inspector and is safe for your kids to play in.
Why rent from us?
*Read our Google Reviews - our customers LOVE us!
*Inspected, Licensed, and Insured by WA state inspector
*Equipment made out high quality material, most equipment made here in USA!
How do I make a reservation?
A: You can make a reservation online 24/7 by selecting date and time and it will show current availability for that day OR you call us.
Q: Does the price include set up and delivery?
A: No, there is additional cost for delivery. Once you add items to your cart and hit check out, it will ask you for event address. After you put in address it will tell you how much for delivery.
Q: What is the typical rental period for the equipment?
A: Mostly all jumpers are rented for 4 hours. We arrive earlier to set them up. If you need to extend time, we can do that for an additional charge $5 and up depending on item for each additional hour on bounce houses. Doesn't apply to all items, see item's description.
Q: During what hours can equipment be rented out during?
A: Typically our items are rented between 7am and 11pm but anytime as long as it's arranged and approved ahead.
Q: Can customer pick up equipment?
A: Some items yes and others no. We have to set up inflatable units in order to make sure it is set up and staked down properly.
Q: What kind of supervisor is necessary?
A: All of our equipment requires adult supervisor at all times! The customer is responsible to provide competent adult supervisor to ensure rules are followed. We can also provide one at additional cost.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 30 minutes - 4 hours before the rental time begins but in some cases as early as 7am. You can call us evening before the event day to get more accurate time. Please have the payment ready when we deliver.
Q: What payments do you take?
A: Cash, company Check, or Credit/Debit Cards. If paying by cash, please have exact change when we deliver. There might be a 4% convenience fee if you pay with credit/debit card.
Q: Is there a sales tax?
A: There is no sales tax for Oregon residents. We are required to collect sales tax from Washington state residents 8.4% of the total cost.
Q. What are your Payment and Cancellation policies?
1)Applies to ALL orders regardless of the date (when) item(s) are booked. All reservations must be secured with a non-refundable deposit. For online orders we only accept payments using credit/debit cards. Personal checks may be accepted for payment if received at least 14 days prior to event. All balances must be paid prior to delivery unless agreed to in writing. All monies received are non-refundable.
2)Inclement Weather reschedule plan is already included with every outdoor event. In the event of strong winds, heavy rain and other weather conditions that may be unsafe to equipment or participants, My PlayCenter reserves the right to cancel or suspend services. If My PlayCenter cancels the Services prior to arriving at the event, Customer will receive a full credit for amounts paid which will be valid for 1 year from Event Date. My PlayCenter highly recommends that Customers have an alternate, undercover or indoor plan in case of inclement weather. There is absolutely NO refunds on Included weather reschedule plan, only reschedule. For additional fee, during reservation, customer may add "Reschedule Policy for Any Reason" including personal reason or sickness/COVID OR can add * "Cancel and/or Reschedule policy for Refund" similar to cancellation insurance the airlines use. This policy may be purchased during reservations only is good for one reschedule. It is non-refundable.
3)Most of the inflatables are fine in light sprinkle/rain. We have to cancel if winds are over 15mph and/or there is lightning and thunder. If its only a light sprinkle, we leave it up to a customer if they want to go on with their event. With included weather reschedule plan customer must call us day before event (between 12-24 hours before event start time) and let us know if they want to continue with their event or not, otherwise if the weather is ok, we will deliver and there are no refunds/credit and balance is due in full. Due to weather changing constantly, events cancelled earlier than 24hrs before event start time are not eligible for included weather reschedule policy and will not get credit. Many events are being cancelled few days before event day and weather turns out good the day of the event.
Rain Checks (a.k.a. My PlayCenter Credit)
Rain checks are available to be used for another event within 1 year of the canceled event date. They are dependent upon item availability. Some reasons for which rain checks would NOT be given include:
*Lack of adequate electricity onsite. The requirements for each unit are listed online.
*Cancellations when outside cancellation period.
*Site being unsuitable (not enough space, type of ground surface, unsafe, etc).
*Lack of an adult being present to sign for the order during pre-arranged delivery time.
Q: What if it rains or it is too windy?
A: We reserve the right to cancel the rental due to bad weather if it threatens the safety of participants. Light sprinkle / light rain is fine but if the wind is over 15mph, it becomes unsafe.
Q: Can bounce houses be set-up indoors?
A: Yes! Moonwalks can be set-up indoor providing there is enough ceiling clearance. See each bounce house for height measurement. Some garages are high enough to set up certain bounce houses. Many people set up indoor when the weather is bad. Community center, school / church gym work great.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. Customer is responsible for providing enough power to each unit. Some units require 2 or more outlets on different circuits. See each units description to determine if you have enough power. Generator rental may be available from us.
Q: Can we use it at a park?
A: Before reserving our equipment, please contact the park to fill out necessary paperwork and get a permit. We can provide proof of insurance if needed. Some parks do not have electricity within 50ft, you can rent a generator from us. We use 18" stakes put in at angle to secure units to ground. A sandbag fee may be added if stakes are not allowed.
Q: Do you require a deposit/down payment?
A: Yes, typically $78 (depending on equipment) down payment is required to reserve, remaining balance due when we deliver. You can also pay in full.
Q: What surfaces do you set up on?
A: We can set up on grass (best for bounce house), indoor, and in some cases on concrete which is not recommended. Surface needs to be mostly flat. If you do not have enough room on the grass, please let us know so we can bring sand bags to secure inflatable.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. dogs chewed, got cut with knife, SILLY STRING, not turning off the blower in high winds or if it starts raining) you will be responsible for all damages up to and including replacement of the unit/blower.
Q: How many kids can jump at one time inside bounce house?
A: See description below each bounce house. Typically up to 6 kids on one bounce house.
Q: Do you have insurance? Are your units inspected and licensed?
A: Yes, "My PayCenter LLC" is insured with liability coverage. Yes, we are inspected and licensed by WA Department of Labor & Industries.
Q: Can water be placed on the inflatable.
A: Some of the inflatable are not designed for water. If you have not pre-arranged to use it with water in writing, please call us. If no arrangement was made and you put water on the unit, there will be a fee to cover for drying equipment and missed/late delivery rentals to our next customers.
Q: Do you offer any coupons?
A: From time to time we do Facebook discounts. Only one coupon / discount can be used at a time. Restrictions apply.
Q: May i tip the crew?
A: Tipping is optional and always welcomed.